If your website is down, broken, showing warnings or stuck with a hosting or domain problem, we deal with it for you. PatientZero gives small business owners with no IT team a calm, technical person to call, and fixes the problem in plain English.
Every job follows the same steps, so the problem is fixed at the root and doesn’t come back.
01
Diagnose
Tell us what you are seeing. We check your hosting, domain, certificate and site to find the real cause, not just the symptom.
02
Fix
We confirm a fixed price, then fix it: dealing with your host, registrar or website so you do not have to.
03
Prevent
We explain what happened in plain English and can keep watch with 24/7 monitoring and uptime alerts on an ongoing plan.
What we do
We handle it, start to finish.
Hosting suspensions, limits and PHP upgrades
Clean migration to a new host
SSL certificates and "Not secure" warnings
500, 503 errors, timeouts and redirect loops
White screens, critical errors and plugin conflicts
Broken forms, checkouts and slow pages
Domain renewals, recovery and transfers
DNS and email records, including SPF, DKIM and DMARC
Malware removal when a problem turns out to be a hack
Plain-English explanations throughout
Then keep it that way
Add 24/7 monitoring and uptime alerts with the Single Site plan: £99/month plus a one-off £129.99 audit and setup, with malware clean-ups included and no contract.
Website support covers the technical problems that stop a small business website working properly: hosting trouble, security warnings, broken pages, and domain or email issues. We find the cause, fix it and deal with your hosting company or domain registrar for you. If a problem turns out to be malware, our specialist malware removal team takes over.
Hacks, redirects, spam pages, Google and host warnings
Who is website support for?
It is for small business owners who run their own website and have no IT team: plumbers, salons, shops, consultancies and local services. You might have had the site built years ago, lost touch with the designer, and now receive emails from your host or registrar that you do not fully understand. We take that off your plate.
You want one calm, technical contact rather than several support desks
You do not want to learn cPanel, DNS or PHP settings
Your site brings in enquiries or sales, so downtime costs you money
You want things explained in plain English, without jargon
You tell us what is wrong, we diagnose the cause and confirm a fixed price, then we fix it and explain what happened. We start triage as soon as you get in touch. Access to your hosting or registrar is set up securely with you; we never ask you to send passwords by email or through a web form.
Get in touch. Call 01932 593642 or email repair@patientzerosolutions.co.uk with what you are seeing.
We diagnose. We check your hosting, domain, certificate and site to find the real cause.
We confirm the price. You get a fixed price before any work starts.
We fix and explain. We sort the problem, test it, and give you a plain-English summary.
If your site has been hacked, is redirecting visitors or has a Google warning, go straight to emergency help.
How much does website support cost?
One-off website support jobs are priced individually, because every problem is different. We confirm a fixed price before any work starts, so there are no surprise bills. If you want ongoing protection, our Single Site plan costs £99 a month plus a one-off £129.99 security audit and setup, with no contract.
The Single Site plan includes 24/7 monitoring and uptime alerts, help with your hosting company and unlimited malware removal. See pricing for full plan details.
FAQs
Questions about website support
Straight answers. If yours isn’t here, call 01932 593642.
I am not technical. Can you still help?
Yes, that is exactly who this service is for. You describe what you are seeing in your own words, and we handle the technical side, including conversations with your hosting company or domain registrar. We explain what happened and what we changed in plain English, without jargon.
Do you work with my hosting company?
Very likely. We work with cPanel and Plesk hosting and most mainstream providers, including GoDaddy, IONOS, 123 Reg, SiteGround, Hostinger and AWS Lightsail. If you are not sure who hosts your website, we can find out for you from public records.
What websites do you support?
We support WordPress, WooCommerce and most PHP websites, regardless of who built them. If your site runs on a hosted website builder, some problems such as domains, DNS and email can still be fixed, but repairs inside the builder itself may be limited by that platform.
How quickly can you start?
We start triage as soon as you get in touch. How long a fix takes depends on the problem and, sometimes, on how quickly a hosting company or registrar responds. We keep you updated throughout, and we tell you honestly if something is outside our control.
Do I need a monthly plan?
No. You can ask us to fix a one-off problem, and we confirm a fixed price before any work starts. A monthly plan suits businesses who want ongoing peace of mind: the Single Site plan includes 24/7 monitoring, uptime alerts, help with your host and unlimited malware removal.
What if the problem turns out to be a hack?
Many glitches, warnings and suspensions are actually caused by malware. If we find signs of a hack, we tell you straight away and move to a proper clean-up, removing the malware, closing the way in and helping lift any Google or host warnings. Malware removal is unlimited on every plan.
